Privacy/ Terms & Privacy

[mk_page_section padding_top=”30″ sidebar=”sidebar-1″]

Arrivals/Departures
All Hawkair flights arrive and depart out of Vancouver International Airport Main Terminal Domestic Building.

Check-In Information
Vancouver check in counters are open two (2) hours prior in the AM and (3) three hour prior in the PM to schedule departures, the recommended check in is 90 minutes prior to schedule departures.
Terrace and Smithers check-in one hour (60 minutes) prior to flight departures.

Passengers cut off is 30 minutes prior to the scheduled departure and will be denied boarding.             

Prince Rupert passengers must check-in two and a half (2.5) hours prior to flight departure, at the Highliner Inn.Bus and ferry fees are included in the Prince Rupert ticket price.

Identification Required
One piece of valid government issued picture ID or two pieces of government issued non-picture ID.

Ticket Restrictions
 

Freedom Fares (Unrestricted) Y Fare: refundable and changeable at no charge. 75 Lb luggage allowance. Stand by one flight prior at no charge.  Book any time up to 2 hours prior to flight . Priority boarding privileges.

Flex fares (Restricted) Non-refundable, Advance booking only, Name changes allowed with a fee of $25 plus Tax. Changes or cancellations can be done up to two (2) hours prior to departure time for a fee of $25.00 plus Tax per segment, per passenger plus the difference of fare if applicable. Cancelled tickets will be held in a credit file for one (1) year from date of booking.Cancellations made on the same day of booking can be put on a credit file or refunded. Changes made same day as booking will be charged difference of fare, change fees do not apply same day. Standby one flight prior permitted with fee of $25 plus tax.

Value fares (Sale Fares) Non-refundable, Advance booking only, Name changes allowed with a fee of $50 plus tax. Changes or cancellations can be done up to two (2) hours prior to departure time for a fee of $50 plus tax per segment, per passenger plus the difference of fare if applicable. Must be booked at least 7 days before flight  Cancelled tickets will be held in a credit file for one (1) year from date of booking. Cancellations made on the same day of booking can be put on a credit file or refunded. Changes made same day as booking will be charged difference of fare, change fees do not apply same day. Stand by one flight prior  permitted with fee of $50 plus tax.

No Shows
Passengers who fail to cancel their flight in advance and do not show up for their flight will forfeit all of their fare, taxes, charges and surcharges.

Special Needs Passengers
If you are traveling with special needs, due to a disability or need for assistance when traveling, please contact our reservation department to discuss how we can assist you. For more information go to www.hawkai.ca Know before you go.

Discounted Fares
Unaccompanied Minors, Children, Students, Youths, Seniors, Medical, Compassionate or Bereavement, please call our reservations department to assist you.

Baggage Information
Passengers are allowed a maximum weight of 50 lbs total for their checked luggage plus two pieces of carry on (if taking two carry-on pieces, both have to fit the baggage sizer together). There will be an additional fee for any excess baggage over the 50 lb limit.

Maximum size for carry-on/valet baggage is 55cm x 40cm x 23cm (L21.5” xW 15.5” xH 9”) with a maximum weight of 22 lbs.

Infants under the age of 2 (two) years and are traveling at no charge, are either allowed a car seat or stroller. However, there is no baggage allowance for the infant.

If your luggage has been damaged, please report it to our Customer Service Agents upon your arrival. Hawkair’s liability is limited to a maximum of fifty dollars ($50.00) Canadian funds per piece of luggage. Hawkair is not responsible for nicks, dents, scuffs, scratches, broken wheels, zippers, feet , clips, exterior handles , or damaged caused by normal wear and tear.

Tariffs
Please click here for more details

Dangerous Goods Policy

Dangerous goods are not permitted under any circumstances.

In the Event We Are Faced with Any Unforseen Delays
Hawkair is not responsible for any connecting or ongoing travel arrangements.

All Fares and Schedules are Subject to Change Without Notice
It is recommended to reconfirm your flight times 24 hours before departure. Our toll free number is: 1-800-487-216

For more information visit www.hawkair.ca

[/mk_page_section]